Cancellation and refund policy

To cancel the program, write an email to your manager.

In case of termination of the contract at least two weeks in advance for reasons beyond the control of the Travel Class (including refusal to issue a visa), the Customer will be refunded the amount paid by the Contractor, except for:

- Travel Class booking services (3,500 rubles);
- visa fee of the country of study (if it was paid);

- Travel Class services for obtaining a visa RUB 7,500 (if it was issued)
- ticket refunds are made according to the airline's rules (unless otherwise requested, tickets are purchased by default at the most favorable, usually non-refundable, fare).

If the contract is terminated for reasons beyond the control of the Contractor and the Customer less than two weeks before the start of the Program (including refusal to issue a visa), the Customer will be refunded the amount paid by the Contractor, except for:

- Travel Class booking services (3,500 rubles);
- visa fee of the country of study (if it was paid);

- Travel Class services for obtaining a visa RUB 7,500 (if it was issued)
- ticket refunds are made according to the airline's rules (unless otherwise requested, tickets are purchased by default at the most favorable, usually non-refundable, fare).

- the first week of the Program at the School;
- additional services (medical insurance, meeting at the airport), if they have already been ordered;

Unless otherwise agreed, tickets are purchased at group or best-rate fares, which are usually non-refundable.

If a student cannot fly due to medical conditions, it is necessary to provide a certificate from a doctor, which states that flights are contraindicated on certain dates. Airlines consider such applications on an individual basis and can make a refund at their discretion.

Refunds are made within 30 days to the card with which the payment was made.